Support
At Lucky.me Casino, we're all about making your sweepstakes gaming experience smooth and enjoyable. Whether you're spinning slots with Gold Coins or aiming to redeem Sweepstakes Coins for prizes, our support team is here to help with any questions on accounts, bonuses, gameplay, or transactions. We prioritize quick, friendly assistance so you can get back to the fun without hassle.
Unlock Fast Answers with Live Chat Support
Need help right away? Our live chat feature is your go-to for instant responses. Available directly on the site, it's perfect for quick queries like troubleshooting a game session or understanding how to claim your daily login bonus of 1,000 Gold Coins and 0.2 Sweepstakes Coins. Typically, you'll connect with a support agent in under a minute, and we're staffed around the clock to ensure 24/7 availability—no matter if it's midnight or midday.
Our chat team knows the ins and outs of sweepstakes play, from verifying your account to explaining redemption rules for prizes. It's like having a friendly guide at your fingertips, ready to resolve issues on the spot so you can keep enjoying titles like Fire Strike Slots from Pragmatic Play.
Send Us an Email for In-Depth Support
For more detailed concerns, such as questions about our loyalty program or processing a mail-in bonus request for 3 Sweepstakes Coins, drop us a line at support@lucky.me. We aim to respond within 24 hours, often sooner, with thorough, personalized replies.
This option is ideal if you prefer to attach screenshots or explain complex situations, like navigating the missions feature for extra coins. Rest assured, our email support is handled by experts who are passionate about sweepstakes gaming and committed to your satisfaction.
Dive into Self-Help with Our FAQ and Help Center
Before reaching out, check our comprehensive FAQ section—it's packed with answers to common questions on everything from payment methods like Apple Pay and Visa to using your welcome bonus of 20,000 Gold Coins plus 2 Sweepstakes Coins. You'll find easy-to-follow guides on mobile gameplay, since we optimize for browsers without a dedicated app.
The help center also covers topics like referral bonuses (earn up to 10,000 Gold Coins and 5 Sweepstakes Coins per friend) and first purchase offers, helping you resolve simple issues in seconds. It's designed for quick scanning, so you spend less time searching and more time playing exciting games from providers like Betsoft and Pragmatic Play.
Meet the Team That's Got Your Back
Our support crew isn't just knowledgeable—they're fellow gaming enthusiasts who understand the thrill of sweepstakes casinos. Whether you're curious about themes in Once Upon A Time Slots or need tips on maximizing free spins in Santa's Great Gifts Slots, they're equipped to offer honest, helpful advice.
We emphasize secure, responsible play, so if you have questions about tools like deposit limits (even for Gold Coin purchases) or self-exclusion, we're here to guide you. Remember, gambling should be fun and within your means—reach out anytime you need.
No matter the issue, from exploring Safari Sam 2 Slots to redeeming prizes, our support options make it easy to get the assistance you deserve. We're dedicated to keeping your Lucky.me experience positive and hassle-free, so don't hesitate to connect. Happy spinning!