FAQ

Setting up an account at Lucky.me Casino is quick and straightforward, designed for both beginners and experienced players. Start by visiting our website and clicking the 'Sign Up' button. You'll need to provide basic details like your name, email address, date of birth, and a secure password. As a sweepstakes casino, we operate legally in most US states, but you'll confirm your eligibility during registration. Once submitted, verify your email through the link we send— this step ensures account security and unlocks your welcome bonus of 20,000 Gold Coins plus 2 Sweeps Coins automatically, no deposit required.After verification, you can log in and explore our game library, featuring top titles from providers like Pragmatic Play and Betsoft. For added security, we recommend enabling two-factor authentication right away. If you're in a restricted state, the system will notify you immediately. The whole process takes just a few minutes, and there's no need for extensive documentation upfront, though we may request KYC for redemptions later. This setup lets you jump into fun mode with Gold Coins or sweeps mode for prize potential. Remember, always use accurate info to avoid issues with future verifications or prize claims. If you encounter any hiccups, our live chat support is available to guide you step by step.We emphasize responsible play from the start—set deposit limits or session reminders during signup to keep things enjoyable. With mobile browser compatibility, you can register on the go without a dedicated app. Once set up, claim daily login bonuses and start spinning slots like 'Once Upon A Time' for an enchanting experience.

Lucky.me Casino offers a variety of bonuses to enhance your play, focusing on our sweepstakes model with Gold Coins and Sweeps Coins. The standout welcome bonus gives new players 20,000 GC and 2 SC upon registration and verification—no deposit or code needed. This lets you test games right away, like the festive 'Santa's Great Gifts' slot with its free spins feature. For those opting to purchase, our first purchase bonus provides options like 40,000 GC and 40 SC for $19.99, or a pop-up deal of 45,000 GC and 30 SC for $9.99, boosting your playtime significantly.Daily login rewards keep the excitement going, with 1,000 GC and 0.2 SC each day, escalating to a Lucky Streak of up to 35,000 GC and 4.1 SC over seven consecutive logins. We also have referral bonuses (10,000 GC and 5 SC per friend, up to 10), mail-in offers for 3 SC, and missions that reward coins for tasks like spinning reels 20 times. Our loyalty program automatically enrolls you, earning Level Points for tiered rewards. All SC come with playthrough requirements before redemption, typically needing to be played through once, and a minimum of 50 SC for prize claims.These bonuses apply to our diverse games from providers like Habanero and Relax Gaming. Always check terms for validity—welcome offers activate instantly, while daily ones reset each day. We don't use traditional wagering like real-money sites, but focus on fair redemption rules. Play responsibly, and use these perks to explore high-RTP slots without risking your own funds.

At Lucky.me Casino, you won't need no deposit bonus codes for most offers, making it easy for players to claim rewards hassle-free. Our welcome bonus of 20,000 Gold Coins and 2 Sweeps Coins is automatically credited after registration and email verification—no code required. This approach simplifies things for beginners, letting you start playing slots like 'Fire Strike' with its jackpot potential right away. Similarly, daily login bonuses and streak rewards apply automatically upon logging in, providing consistent value without extra steps.For other promotions, such as the mail-in bonus for 3 SC or mission rewards for completing tasks, no codes are needed either. Referrals work through a unique link you share, auto-crediting 10,000 GC and 5 SC per successful sign-up. Even our first purchase bonuses activate without codes, appearing as options during checkout via payment methods like Apple Pay or Visa. This code-free system reduces errors and ensures everyone can access bonuses equally.That said, keep an eye on our promotions page or emails for any limited-time offers that might introduce codes in the future. As a sweepstakes casino, we prioritize accessibility, but all bonuses tie to playthrough rules for SC redemptions—usually 1x wagering and a 50 SC minimum. If you're unsure, contact support@lucky.me for clarification. This setup encourages safe, fun play, helping you maximize entertainment without the hassle of hunting for codes.

As a sweepstakes casino, Lucky.me Casino doesn't handle traditional deposits and withdrawals like real-money sites; instead, we use purchases for Gold Coin packages and redemptions for Sweeps Coins prizes. To 'deposit,' you can optionally buy GC bundles using secure methods like Apple Pay, Google Pay, MasterCard, or Visa—all in USD. For example, our first purchase bonus lets you get 40,000 GC and 40 SC for $19.99. These purchases are instant and fee-free, crediting your account immediately for play on games from providers like Evoplay or Playson.For 'withdrawals,' once you've accumulated Sweeps Coins through bonuses or play (with at least 1x playthrough and 50 SC minimum), you can redeem them for cash prizes or gift cards. The process involves submitting a redemption request via your account dashboard, with prizes typically processed within 3-5 business days to your linked bank or e-wallet. We don't charge fees, but ensure your account is verified first. Gold Coins can't be redeemed—they're for fun play only.Security is key; all transactions use encryption, and we comply with US regulations. If issues arise, like a failed purchase, check your payment details or contact support. Remember, purchases are optional—claim free SC through daily logins or referrals. This system promotes responsible gambling by letting you control spending, with tools to set purchase limits. Enjoy seamless access on mobile browsers, and always gamble within your means.

Wagering requirements at Lucky.me Casino differ from traditional casinos due to our sweepstakes model, focusing on playthrough for Sweeps Coins before redemption. Typically, SC must be played through once (1x) on eligible games, meaning you wager the SC amount at least once to qualify for prizes. For instance, if you receive 2 SC from the welcome bonus, you'd need to bet them once across slots like 'Safari Sam 2' or table games. There's no complex multiplier like 30x; it's straightforward to encourage fair play.Gold Coins have no wagering since they're for entertainment only and can't be redeemed. Redemption also requires a minimum of 50 SC accumulated after playthrough. These rules apply to all bonuses, including daily logins (0.2 SC daily) and referrals (5 SC per friend). Not meeting them means you can't cash out prizes, but you can keep playing. Game contributions are full for most slots from providers like Betsoft or Pragmatic Play, though some may vary—check terms for details.We disclose these clearly to avoid surprises, promoting transparency. Always review bonus specifics upon claiming, as validity periods (like 24 hours for first purchase offers) can affect usability. If confused, our support team explains via chat. This setup ensures exciting, low-pressure play—use it to explore themes in 'Once Upon A Time' without overcommitting. Remember, set limits to gamble responsibly.

Yes, Lucky.me Casino is fully mobile compatible, allowing you to enjoy seamless play on smartphones and tablets without a dedicated app. Access our site through any modern mobile browser like Chrome or Safari, and the platform automatically optimizes for your device. This means you can spin slots such as 'Santa's Great Gifts' with its holiday themes or trigger bonus rounds in 'Fire Strike' on the go, with crisp graphics and smooth navigation. Whether you're using iOS or Android, features like account setup, bonus claims, and redemptions work identically to desktop.Mobile play supports all our software providers, including Relax Gaming and RubyPlay, ensuring a vast selection of over 300 games. Touch controls make betting easy—adjust coin sizes from 0.01 to 0.5 in many slots—and live chat is available for quick support. While there's no app to download, this browser-based approach saves storage and keeps things updated automatically. Performance is reliable with a stable internet connection, though we recommend Wi-Fi for longer sessions to avoid data overuse.For security, mobile sessions use the same encryption as desktop, protecting your data during purchases via Apple Pay or Visa. Set up notifications for daily bonuses to never miss out. If you face loading issues, clear your browser cache or update your device. Overall, our mobile compatibility makes Lucky.me perfect for casual play anytime, emphasizing fun and responsibility with tools like time-outs.

Lucky.me Casino boasts a diverse game library powered by top providers like Betsoft, Pragmatic Play, Habanero, and Relax Gaming, offering something for every player. You'll find hundreds of slots, including video and 3D options with themes from fairy tales to safaris. Standouts include 'Fire Strike' by Pragmatic Play, a 5-reel slot with 10 paylines, RTP around 96.5%, and features like the Firestrike Wild Jackpot for big wins. 'Once Upon A Time' from Betsoft delivers immersive 3D graphics, 30 paylines, and bonus rounds such as Save The Princess, perfect for story-driven play.Holiday fans will love 'Santa's Great Gifts,' a 6-reel Pragmatic Play title with up to 20 free spins and tumble features, while 'Safari Sam 2' by Betsoft offers 50 paylines and adventure-themed bonuses like Safari Stacks. We also have table games and live dealer options from providers like Evoplay and Playson, all playable with Gold Coins or Sweeps Coins. New titles drop regularly, keeping the selection fresh.Games are state-regulated for fairness, with RTPs disclosed—many above 95% for better odds. Filter by provider or type for easy navigation, and try demos with GC. Mobile compatibility ensures access anywhere. We focus on quality over quantity, avoiding overwhelming choices. If a game isn't loading, check your connection or contact support. Explore responsibly, and use bonuses to test high-volatility picks for thrilling sessions.

Yes, Lucky.me Casino operates as a licensed and regulated sweepstakes platform, ensuring a safe and legal experience for US players in eligible states. We comply with federal sweepstakes laws, which allow us to offer games without traditional gambling licenses, but we adhere to strict standards for fairness and security. Our operations are overseen to prevent underage play and promote responsible gaming, with age verification required during signup. This model lets us provide entertainment in areas where real-money casinos might be restricted, focusing on Gold Coins for fun and Sweeps Coins for prizes.All games from providers like BGaming and Dragon Gaming undergo regular audits for random outcomes, using certified RNGs to guarantee fair play. We're transparent about our terms, including redemption rules, and we don't imply guaranteed wins—outcomes are chance-based. Players can access our privacy policy and terms directly on the site. If you're in a state like Washington or Idaho, where sweepstakes are limited, our system blocks access automatically.Choosing a regulated site like ours means your data and transactions are protected with SSL encryption. We encourage using tools like self-exclusion if needed. For any concerns, email support@lucky.me— we're committed to ethical practices. This licensing framework builds trust, letting you enjoy slots like 'Safari Sam 2' knowing everything is above board and player-focused.

The verification, or Know Your Customer (KYC) process at Lucky.me Casino, is a standard security measure to confirm your identity and ensure compliance with regulations. It typically kicks in before your first Sweeps Coins redemption, though we may request it earlier for larger purchases. You'll need to upload documents like a government-issued ID (driver's license or passport), proof of address (utility bill or bank statement dated within 90 days), and sometimes a selfie for facial recognition. This helps prevent fraud and verifies you're at least 18 years old.The process is user-friendly: log into your account, navigate to the verification section, and submit scans or photos via our secure portal. Approval usually takes 24-48 hours, but it can extend to 72 hours during peak times. Once verified, you can redeem prizes smoothly, like cashing out SC from bonuses. If documents are unclear, we'll notify you promptly—common issues include expired IDs or mismatched addresses.We prioritize privacy, storing data encrypted and only using it for verification. No KYC is needed for Gold Coin play or claiming no-deposit bonuses, keeping things simple for casual users. If you're new, start with our welcome offer and verify later. Contact support if stuck; they're available via chat. This step enhances security, letting you focus on fun games like 'Once Upon A Time' without worries. Always provide accurate info to avoid delays.

Troubleshooting technical issues at Lucky.me Casino is straightforward, with steps to get you back to playing quickly. If games like 'Fire Strike' won't load, first check your internet connection—switch to Wi-Fi if on mobile data. Clear your browser cache and cookies, then refresh the page; this often resolves glitches. Ensure your browser is updated (we recommend Chrome or Firefox) and disable any VPNs, as they can interfere with our geolocation checks for state eligibility.For login problems, double-check your credentials and reset your password via the 'Forgot Password' link—we'll email instructions. If bonuses aren't crediting, like the daily 1,000 GC, log out and back in, or verify your account status. Mobile users: close background apps to free up resources, and test on desktop to isolate issues. Our platform doesn't have a dedicated app, so browser compatibility is key—avoid outdated devices.If issues persist, use live chat for real-time help, or email support@lucky.me with details like your device, browser, and error messages. We aim to respond within minutes during business hours. Common fixes include updating Adobe Flash if needed for older games, though most run on HTML5. Remember, technical hiccups don't affect your balance security. While troubleshooting, explore responsible tools like session limits. This proactive approach ensures minimal downtime, letting you enjoy providers like Pragmatic Play without frustration.

Lucky.me Casino is committed to responsible gambling, providing tools to help you stay in control while enjoying our sweepstakes model. Set deposit (purchase) limits right from your account dashboard—daily, weekly, or monthly caps on GC bundle buys to manage spending. Time-out features let you pause play for 24 hours to a month, ideal if you need a break from spinning slots like 'Santa's Great Gifts.' For longer exclusions, our self-exclusion option blocks access for six months or more, with support resources linked to organizations like the National Council on Problem Gambling.We also offer reality checks: pop-up reminders of your session time and spend, encouraging mindful play. Age and location verifications prevent underage access, and our content emphasizes that gambling is entertainment, not income—never chase losses. Track your activity via history logs, showing GC/SC usage and redemptions. If you're concerned, contact support for personalized advice or referrals to helplines.These tools integrate seamlessly, available on mobile browsers too. We don't promote high-risk play; instead, bonuses like daily logins encourage consistent, low-stakes fun. Educate yourself on signs of problem gambling through our dedicated page. By using these, you ensure a positive experience with games from Betsoft and others. Remember, set limits early—it's easy and empowers you to gamble within your means.

Lucky.me Casino prioritizes security and data protection with advanced measures to safeguard your information and gameplay. We use SSL encryption for all transactions, ensuring details like payment info (via Apple Pay or MasterCard) and personal data remain private during purchases or redemptions. Our servers are protected by firewalls and monitored 24/7 to prevent unauthorized access, complying with US data protection standards. Regular security audits by third parties verify our systems, giving you peace of mind while playing slots like 'Safari Sam 2.'Account security includes mandatory email verification, optional two-factor authentication, and automatic logouts after inactivity. We never share your data without consent, and our privacy policy details how we handle info—only for verification, support, or legal requirements. For KYC, uploaded documents are stored securely and deleted after use. In case of suspected breaches, we notify affected users promptly.As a regulated sweepstakes site, we focus on fair play with RNG-certified games from providers like Red Rake Gaming. Report any concerns via chat; our team investigates quickly. Mobile sessions get the same protections, with no app needed to reduce risks. By choosing us, you're in a secure environment—focus on fun bonuses without worries. Always use strong passwords and avoid public Wi-Fi for sensitive actions. This commitment to protection builds trust, letting you enjoy responsibly.